Jay-Z’s music streaming service TIDAL has hit ex-users with fees on credit cards in the past 24 hours.
The news was reported by a former customer and writer for The Verge who received a $19.99 fee on his card, and the following message:
We are sorry to inform you that due to an error, you have been billed $19.99 for a TIDAL subscription.
We sincerely apologize for this inconvenience, and have already refunded the amount to your account. However, it can take from 2-5 business days to show up on your credit card statement.
In addition to the full refund, we have also given you free access to TIDAL Premium for the next three months as a compensation. Your TIDAL account is now active, and you can log in with your existing email@example.com and password.
Again, we apologize for this, and appreciate your patience and understanding.
The error has revealed that past users accounts were not completely closed, as well as reactivating their accounts without permission.
Additionally, it was indicated that a subscription fee would be charged at the conclusion of the three months of free streaming.
Since the article was first published, TIDAL have updated the language on the subscription page indicating that customers would not be charged at the conclusion of the free subscription.
TIDAL was first launched by Norwegian/Swedish company Aspiro, but was brought out by Jay-Z in re-launched with glitz and glamour in March last year.
Two weeks after the re-launch the service fell out of the top 700 of the U.S iPhone Apps Chart.
We also road tested the service to see if it lived up to all the hype.
As voiced by many on social media, this latest ‘error’ could appear to some like a final desperate lunge to bring customers back though the doors.
Thanks @TIDALHiFi for triggering fraud on my credit card. I haven't used tidal in 2 years and got charged today for 20 bucks. NOT happy.
— Shaun J (@Shaundar) January 19, 2016
@TIDALHiFi multiple individuals you reenabled also had the auto-renew REACTIVATED in their accounts. Unintentional?
— SHI∇IΔN (@Shivian) January 18, 2016
TIDAL is yet to comment any further on the issue.